Reference

Understand How cik44 Handles Your Privacy

cik44 collects only what it needs to run your account — your login details, payment method records like bKash or Nagad, and device activity. This policy tells you exactly what we collect, why we keep it, and what you can do about it.

Account data protectedbKash, Nagad, Rocket payment info handled securelyYour rights explained clearlyNo data sold to third partiesContact us to request changes

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HOW WE PROTECT DATA

Our Approach to Keeping Your Account Secure

Security is built into how we handle account data at every step — from the moment you register to the point you make a withdrawal via Rocket or bKash. We use encrypted connections across the platform, and session tokens are refreshed regularly so old login states cannot be reused. Here is how each key area works in practice.

Payment Data Handling

bKash, Nagad and Rocket transaction IDs are stored to verify payment status. We never store your wallet PIN. Payment records are accessible only to account verification staff.

Cookies and Device Tracking

We use session cookies to keep you logged in across page loads. Analytics cookies help us understand how the platform performs on mobile. You can adjust cookie preferences in your browser settings at any time.

Account Security and Retention

Your account password is stored in hashed form — we cannot read it. Data is retained while your account is active. After account closure, records are held only as long as legal compliance requires.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion. Contact support by live chat or email. We handle each request individually and confirm the outcome in writing.

Data We Hold and Why We Hold It

cik44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with cik44, we collect the information you provide during registration — your name, contact details and chosen payment method. If you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction reference and wallet number to process and verify

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that payment. We also collect device and browser data automatically: your IP address, session timestamps and the pages you visit within the platform. This helps us keep your account secure and detect unusual access patterns. We do not store your full mobile wallet PIN or password
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— those stay with your payment provider. Data collected through Rocket or Nagad transactions is handled under the same retention rules as all other account data: kept only as long as your account is active or as required by applicable regulations in eligible regions. If you
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close your account, we follow a structured deletion process — some records may be retained for legal compliance for a defined period. Where local law in Bangladesh requires us to handle data in a specific way, we follow that requirement. Availability of our services depends on
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your local law and eligible regions. You can write to our support team at any time to ask what data we hold about you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to see the data we hold, correct something, or ask us to delete your account records, our support team handles these requests directly. Send your query through the channel that suits you — we'll confirm receipt and follow up with next steps. Response times may vary; we aim to address data requests within a reasonable window.

Common Questions About Your Privacy on cik44

These are the questions we get most often about how your data is handled. If something is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, contact details and the payment method you register — including wallet identifiers for bKash, Nagad or Rocket. Device and session data is also logged automatically for security purposes.

We do not sell your data. We may share limited details with payment processors like bKash or Nagad to complete transactions, and with compliance partners where required by applicable law in eligible regions.

Some records are retained after account closure to meet legal and regulatory requirements. The retention period depends on the type of data and the rules applicable in your region.

Yes. Submit a data access request through live chat or email support with your registered account details. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Contact our support team via email with the subject line 'Privacy Request — Deletion'. Include your account email or mobile number. We process deletion requests in line with our retention policy and applicable regulations.

Transaction references and wallet numbers are stored only to verify payment status. We never store your wallet PIN or password. All payment data is accessed only by authorised account verification staff.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountcik44 Login AccountRegister

Understand How cik44 Handles Your Privacy

Our Approach to Keeping Your Account Secure

Payment Data Handling

Cookies and Device Tracking

Account Security and Retention

Your Right to Request Changes

Contact Us About Your Privacy

Common Questions About Your Privacy on cik44

01 What personal data does cik44 collect when I open an account?

02 Does cik44 share my data with third parties?

03 How long does cik44 keep my account data after I close my account?

04 Can I request a copy of the data cik44 holds about me?

05 How do I ask cik44 to delete my personal information?

06 Are my bKash and Nagad payment details safe on cik44?

Privacy Policy

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